IndusInd Bank Limited is an Indian financial services headquartered in Mumbai, Maharashtra. IndusInd Bank was inaugurated in April 1994 by then Union Finance Minister Manmohan Singh.
Product Manager – Savings Account
About the job
Role Description
- Monitoring and analyzing processes & policies across various liabilities product variants:
- Proactively identifying the gaps and analyzing the inherent risks within the existing Regulatory Reporting processes and recommending ways of mitigating them
- Continuously analyze, review, and redesign internal processes & policies to eliminate variations, remove non value added activities, waste, bottlenecks and delays.
- Review & enrich standard operating procedures (SOPs), Policy documents, Product T&C, Deliverables & Collaterals etc. on regular basis.
- Define metrics while designing/redesigning/evaluating product related processes, policies and monitor their performance against agreed targets
Ø Developing, Implementing process improvement & Maintaining process documentation:
- Develop accurate and up-to-date documentation of all processes, including SOPs, process flows, and other relevant information.
- Maintain the process inventory that will be used as a reference for prioritization, controls, integration and communication, preparing of test cases, training documents, etc.
- Be responsible for digitalization of the process & policies and ensure smooth integration of changes to minimize service disruptions.
Ø Ensuring compliance end to end:
- Ensure that all product processes & policies are compliant with internal and external regulations and standards. This includes identifying and addressing any compliance/regulatory issues and keeping up-to-date with changes in regulations.
- Ensure that all Reports/information required by the internal/external regulators are prepared accurately, on the prescribed format and on the desired frequency.
- Ensure that all queries received from Regulators are addressed in a timely manner.
Ø Collaborating with stakeholders:
- Collaborate with various stakeholders, internal and external partners, to identify opportunities for process improvement and to ensure that processes align with organizational goals and objectives.
- Work with cross-functional teams to develop and implement process improvements that increase efficiency, reduce waste, improve customer experience and quality of service.
Ø Training and mentoring:
- Responsible for training, mentoring & communication to the frontline teams on the new & existing product processes & policies,
- Coach team members on process improvement methodologies and tools as required.
Eligibility Criteria:
Education:
o Essential requirement: MBA/PGDM in Finance/Marketing
o Preferred: MBA/PGDM in Finance/Marketing from Tier 1 or Tier 2 institute
Work Experience:
o Essential requirement: 2-5 years of Work Experience in Product role
o Preferred: 3-6 years of Work Experience in Liabilities
Product Manager – Debit Card
About the job
Role Details This role will have responsibilities for the Debit Cards products propositions and new initiatives for maximizing revenue and optimizing cost. These will include but not limited to building best in class customer centric value propositions, working towards a seamless and customer friendly end-end onboarding experience, tracking product wise- spends, activation, retention and attrition metrics and lead focused campaigns, build new use cases in partnerships with internal and external stakeholders.
Develop Product Strategy to maximize spends and profitability of the various product suites, relevant to the demographic and spending profiles of all key customer segments. Use of big data to ideate and conceptualize targeted interventions and programs and focus and lead on not just shaping new products but also being obsessed about continuous product improvements.
Overall Job Description:
As a Product Manager, we expect the following things from you:
- Desired Experience-A minimum of 6+ years of solid product management experience ( including P/L management) in consumer facing products preferably from leading Consumer Tech or Financial services organizations.
- Product Strategy – Ability to keep the customers first and to construct a product roadmap for both existing and new product launches, get buy-in from a larger team on the same and direct a team/s towards the common roadmap in a structured fashion
- End to End delivery – from creating a PRDs & BRDs, with usage scenarios, user stories, feature specifications, making product and phasing design decisions, creating GTMs, for payments products, analyzing post launch metrics and continuous iteration, making trade-off decisions.
- Data oriented approach – a keen eye for numbers and the ability to derive insights and product decisions-based numbers. Ability to handle ambiguous situations where limited information is available. Solid grasp on statistical techniques for experimentation and analysis is an added advantage.
- Stakeholder management – ability to work effectively across both internal and external industry leaders; negotiate complex topics and resolve conflicts and lead various channels for delivery and experience.
- Long term vision – Ability to construct a vision basis long term customer and business needs and strong oral/written communication skills to articulate the same in a compelling manner.
- Source and Manage alliances (Merchants, Card networks, Fintechs to name a few) for the offerings to be made available on the Debit card product suite.
- the solutioning and internal system architecture and build user journeys (offline and digital) and product features for offerings with focus on solving pain points with detailed customer validation.
- Product marketing of the live product via Push, email & SMS and owned and paid media.
- Knowledge of SQL, databases (MS Access ) along with MS office for day-day analysis and tracking.
EXPERIENCE:
Experience of Cards product/ portfolio/ business management with a leading cards business/ consumer bank & an understanding of competitive frameworks & regulatory guidelines.
Experience in payments products/ card products are product manager with a bank, wallet company, NBFC, Payment processor, payment consultant, etc is a plus
Campaign Manager
About the job
Role Details
As a Campaign Manager for mobile app, you will be responsible to drive the adoption & engagement for the app across customer segments. An important part of the Digital Banking team, this individual will be responsible for crafting and executing the strategy around new customer acquisition, driving customer value (cross-sell, win-back and transaction intensity).
In this role, you will shape the “Digital Business” of the bank by coordinating with cross-functional teams e.g. digital marketing, tech solutions, product etc.
A. Customer Engagement:
o Work on initiatives/levers to increase the traffic on bank’s channels (mobile/net) with an objective to increase conversion from target bases new and drive adoption among the new/existing consumers.
o Analyse user journeys to identify improvement areas to increase visitors and conversions on our platform(s)
o Improve conversion funnel continuously by driving optimization of digital journey
o Identify and implement levers across channels with the help of cross-functional teams aimed at improving the customer experience and ensuring seamless journeys.
o Work closely with Bank’s product, analytics and digital marketing team for designing targeted campaigns basis customer persona and targeted digital outreach respectively.
B. Product Enhancement
o Be the voice- of customer in shaping the new set of features/products that the bank should launch
o Work closely with Marketing team to create awareness and engagement campaigns and should have a strong view on customer needs
o Increase adoption of new products among the existing consumers through cross-sell and upsell initiatives
o Co-create new and optimise existing cross-sell and upsell user journeys with Digital Product Managers
o Collaborate with the Bank’s Campaigns, Analytics and Overall Portfolio teams to drive efforts on driving conversion funnel
Work Experience
- 2-4 years of relevant experience in campaign/CRM management for a digital business/app
- Prior experience of executing D2C campaigns and content strategy
- Prior working knowledge on SQL
- Working knowledge of at least one campaign management tool – Moengage, Clevertap, or Google Analytics is mandatory
- Experience with marketing tools like Firebase, Appsflyer is a plus
- Experience in managing digital portfolio for a bank/fintech/NBFC is a plus.
Branch Manager
About the job
Branch Manager is responsible for overall management of the branch and for achieving excellence across service, sales and operational functions in the branch. He/She is also responsible for achievement of business targets.
- Responsible for Branch P & L – revenue & cost.
- Managing a Profit Centre – with profitability being the key result area through acquisition of net worth accounts, enhancing NII income, transaction fees, generating revenue from third party products
- Adherence to compliance to all regulatory and auditory requirements.
- Concentrated focus on all product lines and products offered by the bank
- Increasing the value proposition of the bank with high net worth clientele
- Implementing the best practices in the industry to enhance the customer base
- Ensure Customer Value chain is made stronger and wider
- Increase employee value proposition for the teams
- Driving and achieving challenging targets set by the bank consistently
- Manage entire gamut of business in line with growing organizational needs
Qualifications
- Bachelor’s degree or equivalent
- Candidates currently working as BM / DBM are eligible to apply
- Applicant should have a vintage of at least 2 years in the Bank
- Good exposure and knowledge of full suite of products offered by Consumer Bank (CASA, FD, Insurance, Investments).
- Good degree of familiarity with Branch Operations/processes.
- Excellent written and verbal communication skills
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