Tata Consultancy Services (TCS) is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. It is the second-largest Indian company by market capitalization.
Service Desk Associate
About the job
Greetings from TCS!
This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.
Few insights about the role (Below is the JD),
Role: Service Desk Associate
Desired Experience Range: 3-5 Years
Location of Requirement: Noida
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Provide Level 1 support for all in scope services.
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
- Develop, establish and maintain call prioritization guidelines and escalation procedures.
- Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
- ServiceNow Queue Management – Incident, Service Request, Problem & Change.
- Ensure all the specified SLAs are met in accordance with the customer agreement.
- Maintain and drive the call quality keeping customer satisfaction as priority.
- Escalate customer concerns on timely basis and follow up to closure.
- Take end to end ownership of call and ticket to ensure timely closure and resolution.
- Follow the quality parameters as specified by the quality protocol and process to be followed.
Good-to-Have
- Knowledge of ITIL Processes – MI, PM
If interested in the role, kindly apply.
Project Manager
About the job
TCS Hiring For Project Manager @ Delhi Location
Role : Project Manager
Experience : 2 – 4 Years
Location : Delhi
Must Have:
- Proven working experience in project management
- Excellent client-facing and written and verbal communication skills
- Attention to detail and multitasking skills
- Strong working knowledge of Office 365
- Experience in Assessment domain (preferred).
Roles & Responsibilities:
- Coordinate with internal teams and third parties/vendors.
- Ensure that all projects are delivered on-time, within scope and within budget
- Assist in the defining project scope and objectives, involving all relevant stakeholders while checking for technical feasibility
- Develop and run a detailed project plan, monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Manage customer relationship and that with all stakeholders
- Perform risk management to minimize project risks
- Create and maintain comprehensive project documentation
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
- Develop spreadsheets, diagrams and process maps to for Project-related documentation
Minimum Qualification:
15 years of full-time education.
Remote Digital Designer
About the job
Greetings From TCS!!!
TCS presents an Excellent opportunity for Remote Digital Designer
Desired Experience Range: 1-5 Years
Location of Requirement: New Delhi, Coimbatore
Job Summary:
Reporting to the Sr. Director, Digital Design, Remote Digital Designers will support assessment of scans coming into the Lighthouse design queue, communication of rejection to the sending office and completing designs from the Lighthouse design queue.
Desired Competencies (Technical/Behavioral Competency)
- Extensive digital denture design experience, including design software and communication platforms.
- 3-5 years fabricating start-to-finish full and partial dentures.
- Ability to follow detailed directions without difficulty
- Effective communication skills, both written and verbal
- Bachelor’s degree in dental science preferred
- Certified in Digital Denture Design
Responsibility of / Expectations from the Role:
- Candidates must have expert level of proficiency (current Aspen team members must be certified as Lab Tech 3 or 4) in 3Shape Dental System for denture/partial design and use of 3Shape Communicate.
- Evaluation of scans sent to Lighthouse Design Queue
- Communication of rejections to sending office
- Updating scheduling systems to reflect rejection and design status
- Completion of digital designs submitted to the Lighthouse Design Queue
- Maintains and updates annual CE requirement as specified by state
- Follows OSHA regulations and Aspen safety requirements, including compliance with HIPPA guidelines
- Supports laboratory pilot initiatives
- Leverages production scheduling tools and processes to manage workflow and ensure on-time delivery of final products to designated offices.
- Understanding of 3D printers and other related software and equipment.
Note: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS at the time of your application to TCS
Kindly Visit URL: https://ibegin.tcs.com/iBegin/register
a) Complete the online TCS application form (Very Important)
b) Upload latest resume, Government ID proof (PAN CARD) and l
test passport Size Photo (white background is preferable) in the portal after registering.
Service Desk Associate
About the job
Greetings from TCS!
This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.
Few insights about the role (Below is the JD),
Role: Service Desk Associate
Desired Experience Range: 3-5 Years
Location of Requirement: Noida
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Provide Level 1 support for all in scope services.
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
- Develop, establish and maintain call prioritization guidelines and escalation procedures.
- Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
- ServiceNow Queue Management – Incident, Service Request, Problem & Change.
- Ensure all the specified SLAs are met in accordance with the customer agreement.
- Maintain and drive the call quality keeping customer satisfaction as priority.
- Escalate customer concerns on timely basis and follow up to closure.
- Take end to end ownership of call and ticket to ensure timely closure and resolution.
- Follow the quality parameters as specified by the quality protocol and process to be followed.
Good-to-Have
- Knowledge of ITIL Processes – MI, PM
If interested in the role, kindly apply.
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