Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Responsibilities:

You will lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas

You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience. – You will be responsible for leading and managing a huge team, their performance, expectations and goals

Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview

Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics

Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.

Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behavior’s and performance of delivery executives

Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence.

Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview

Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction

Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature

Ensure that there are fewer delivery executive-driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id cards while on delivery

Desired skills:

Prior experience in process design and operations implementation (preferably in logistics/supply chain management)

Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy

Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals

Must have the ability to multi-task, manage multiple hubs and establish priorities

Good leadership skills (Experience in managing blue-collared employees is a big plus)

Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills

Attention to detail and ability to critically think through and resolve problems

“We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law”

Area Manager I

Ways of Working – Mandate 3 – Office/Field – Employees will work full-time from their base location.

About Swiggy:

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

About the role:

The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India’s largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.

Primary roles:

1) Daily data management and monitoring of reports published

2) Follow up and coordinating with city teams for different AI deployments eg) rains

3) Program management of team level projects with city AM-OMs for expecution

4) Analysis of data and raw metrics for projects picked up by CT Team

5) D-1 RCA of the cities assigned and ensure course corrections are deployed in coordination with city teams

6) Setting up new reports and sheets that is required to be published , building dashboards

Key requirements :

1) Proficient in MS office- excel

2) SQL & Snowflakes knowledge for building queries

3) Ability to work on analysis and key dashboards – Data oriented person

4) Has previous experience in programme management and coordination

5) Sound in communication & coordination – is a go getter

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law”

Sales Manager I

Way of Working – Office/Field – Employees will work full-time from their base location

About Swiggy:

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people.

Role – Sales Manager I

Job Responsibilities:

Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges
Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target
Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities
Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges
Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics
Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements
Deliver incremental counter share for all assigned clients by strategic planning to dominate market share
Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS
Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly
Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships

Desired Candidate:

Graduate with excellent communication skills.
Good working knowledge and experience of e-commerce activities and all online marketing channels
Confident, Pleasing and a go-getter personality
Effective communication skills
Attitude & Aptitude for Sales
Should be a team player, working alongside people from all walks of life
Analytical, good Excel skills
Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns
Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.
Being the face of Swiggy in the market and standing up for the values we believe in

Key Skills Required:

P&L UnderstandingMarket Research and Intelligence
Customer Lifetime Value
Business Development
Data Logic
Data Interpretation
Data Visualization
MS Excel
Data Analysis
Result Orientation
Managing Relationships
Conflict Management
Problem-Solving

Ways of working : Mandate 3 (Office / Field) – Employees will work fulltime from their base location

Job Responsibilities:

You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.
You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience.- You will be responsible for leading and managing a huge team, their performance, expectations and goals.
Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviours and performance of delivery executives
Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence;
Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview
Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id card while on delivery.

Desired skills:

Post Graduate with 4-6 years experience .
Prior experience in process design and operations implementation (preferably in logistics/supply chain managemen
Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
Must have ability to multi-task, manage multiple hubs and establish priorities
Good leadership skills (Experience in managing blue-collared employees is a big plus)
Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
Attention to detail and ability to critically think through and resolve problems

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law”