Hindustan Unilever Limited is an Indian fast-moving consumer goods company, headquartered in Mumbai. It is a subsidiary of the British company Unilever. Its products include foods, beverages, cleaning agents, personal care products and other consumer staples.

Key Accounts Executive

ABOUT UNILEVER: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

We are looking to hire a Key Account Executive/Senior Key Account Executive based in Mumbai

JOB DESCRIPTION:

EXPECTED WORK

• In Stock Excellence – The KAE is accountable for efficient online availability of the portfolio on their respective platform. This requires her/him to work on demand forecast, customer ordering, fulfilment and go live

• Execution Rigor – The KAE is responsible for configuration of offer and its compliance, media assets and content upload across the assortment

• Budgeting – She/he must have the ability to work with data comfortably to forecast and budget for optimized brand investments on the respective platforms

• Financial Hygiene – The KAE is responsible for maintaining collection efficiency, customer claims and other financial metrics for the account

• Negotiations and Operations – The KAE must have the ability to negotiate both strategically and tactically in an agile fast paced channel

• Working with collaborative teams – The role requires working closely with Shopper Marketing, Customer Service, Demand Planning, Business Finance and Capability Teams to achieve joint ambitions for sustainable customer top-line

• Growth Mindset – As the owner of toplines for her/his patch, the KAE must always use data and customer engagement to actively hunt for growth opportunities on the platform and must action accordingly

• Customer Relationship -As the face of the organization, the AKAM must demonstrate exceptional inter personal skills to build long lasting strategic relationships with the customer EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

• MBA/Master’s degree

• Overall years of experience should be at least 2-4 years of work experience across sales & marketing in FMCG. Experience in e-commerce set-up will be preferred.

• Technical aptitude and agility to learn web-based tools

• Looking for talent with – owners mindset, passion and agility

Expert Sales Executive

Job Purpose:

The primary role of an Expert Sales Executive is to ensure coverage plan of the said specialties on a regular basis to deliver scientific information and knowledge on HUL products and relevant disease conditions, thereby adding value to the HCP.

Location: Hyderabad

Key Responsibilities:

Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role.

• Ensure favorable recommendation in the form of prescriptions by scientific promotion for Expert detailed brands for relevant speciality.

• Ensure Optimum HCP (Health Care Professional) coverage, coverage of pharmacies, where detailing of Expert supported brands is made to Chemists which forms an important aspect of the role.

• Segmentation & Targeting through Retail Chemist Prescription Audit (RCPA) at the mapped chemist outlets to identify, onboard the right customer (HCP)

• Implementation of Strategies: Product activations for the respective categories would be driven to create high impact at the HCP level in alignment with the Marketing Team’s Strategy

• Timely reporting of Doctor/ Pharmacy coverage, RCPA and activations data needs to be made on the official HUL system.

• Demonstrate excellent In-clinic effectiveness (Usage of Selling Skill Module) to communicate brand science effectively that meets specific HCP requirements.

• Meeting Sales Objectives consistently by understanding territory performance, analyzing various data, managing the variables/dynamics of the territory and keeping abreast on the overall competition.

• Maintain and reconcile monthly inventory of all inputs and samples.

• High engagement with the GT team and other relevant regional stakeholders to ensure delivery of overall regional business plan.

• Respond promptly to HCP queries within the individual’s area of knowledge or seek support to resolve the same.

• Strict adherence to compliance protocols of the organization, including reporting adverse events.

#LI-Remote

Digital Intelligence & Capabilities Assistant Manager

About Unilever International

Unilever International (UI) is a global business operating in cross-border B2B.

We aim to serve underserved markets, consumers, and customers.

Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.

UI Intelligence & Capabilities (IC) is responsible for Digital strategy execution with a mission to:

Intelligence – Empower the future with digital brilliance.

Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations.

Capabilities – Secure evolution success with confidence.

Accomplish company objectives with peace of mind through secure and compliant capabilities & technology.

We are looking for skilled individuals to enhance our Intelligence and Capabilities team in the role of Business Analysts (BA).

As a BA, your role is pivotal in connecting business goals with user journeys, technology & digital habits by applying design thinking methods to craft solutions and applications that precisely meet user needs.

Our Intelligence & Capabilities Team thrives in a constantly evolving environment, offering abundant opportunities for innovation, creativity, and ongoing learning. This setting is ideal for those passionate about working in a vibrant and ever-changing landscape.

Your performance will be evaluated on several key areas: Project Delivery Metrics, Precision and Quality of Work, Adherence to Regulations, Stakeholder Satisfaction, and the Realization of Benefits. A successful BA journey involves meeting these metrics, innovating, contributing creative solutions, and working effectively within cross-functional teams. Given the dynamic nature of our business and market conditions, we expect each BA to grow and refine their professional skills consistently.

Job Description

• Gathering and analyzing business requirements:
  • Work with stakeholders to understand their needs and expectations.
  • Define the north start requirements for a new or changed business process or system.
• Analyzing business Problem/Opportunity:
  • Gather information through interviews, surveys, and workshops.
  • Use Data modeling, empathy mapping, process mapping, or other techniques to analyze the situation.
  • Analyze the root causes of the stated problems.
  • Identify areas where business processes can be improved.
  • Maintain documentation and reports that detail findings, outcomes, and recommendations.
• Developing solutions:
  • Work with stakeholders to develop solutions that meet business requirements.
  • Define the solution requirements: data, integration, perfect process, user interface, and user experience.
  • Create functional specifications and design prototypes.
  • Communicate requirements, proposed design, and process clearly to business stakeholders, developers, and technical leads.
• Delivering the solutions:
  • Perform assessment & validation of the solution against agreed requirements.
  • Develop change management and training initiatives to land the solution and collect feedback.
• Communicating with stakeholders:
  • Communicate with stakeholders throughout the project lifecycle.
  • Provide status updates on project progress.
  • Explain complex technical concepts to non-technical stakeholders.

Skills

• Experience with Agile Methodology
• Design Thinking & problem-solving
• Strong business acumen
  • Familiar with Core Domains: Sales / Supply Chain / Finance. Preference within FMCG.
  • Experiences with fundamental business processes: Order to Cash / Procure to Cash / Sales Pipeline / Record to Report.
• Project management skills
• Excellent communication and Collaboration skills
  • Listen to understand with empathy.
  • Able to convey ideas effectively to engage stakeholders, deliver the message, and influence decision-making.
  • Able to facilitate meetings and discussions to solve a problem or design a solution.
  • Able to influence, guide, build consensus, and encourage.
• Technical proficiency
  • Loves the Problem to Solve.
  • Experience in data analysis, process modeling, and user Interface design.
  • Basic understanding of IT systems and how they work.
  • Interested in New Technologies: Gen AI, Connected Experiences.

Behavioral characteristics

• Highly motivated, purpose-driven individual who is adaptable to rapidly changing environments.
• Team player in a multicultural environment.
• Able to focus and prioritize.
• Open to Agility, Initiative, Curiosity, and Experimentation.
• Resilient and able to come back from setbacks.

Software

• Microsoft Suite (Excel, PowerPoint, Outlook, Word, Teams, SharePoint).
• Project Management Tools (Jira, Confluence).
• Wireframe design and concepts (Figma).
• BI Solutions (Power BI / Tableau/Alteryx/SQL).

Network

IC team operates via Agile Fusion squad teams, fully owning the projects and closely collaborating across the functions. Key Networks

• CDTO & IC team members
• Domain Sponsors, Subject Matter Experts, Business stakeholders
• Customers
• Core IT platform team
• Tech Developers & Architects, Tech Support teams (BAU)
• 3rd Party Vendors

Good to have

• AI | ML | Statistics certificate
• Programming and technical knowledge
• Basic understanding of ERP, CRM & connected Planning solutions.

Qualifications

• Entry-level, mid-level Experience Level.
• A degree in Business Administration, Finance, Computer Science, or a related field.
• Relevant certifications (like CBAP PMI-PBA) can be beneficial.

Senior eCom Content Marketing Executive

Job Title: Senior eCom Content Marketing Executive

Function: Customer Development

Work Location: Mumbai HO

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

ROLE CONTEXT:

We are looking for a Content Specialist to work with the E-commerce team [Mumbai HO] at HUL. People who are eager to go beyond conventional thinking and apply their knowledge & skills to telling impactful brand stories, someone with exceptional communications skills who is results driven. The individual will liaise directly with Marketing teams, Shopper Marketing and Account teams to ensure high-quality execution on-platform.

Responsibilities:

I. Raising the Ceiling on Content

• Working with HUL brand teams to devise and develop their e-Commerce content strategies
• Give inputs to finetune intent-based content that drives bottom-of-the-funnel tasks while ensuring on-time delivery of the same
• Identify on various platforms and properties the elements that enable conversion and clicks on content. Hence, pre-test, and post-test existing content across categories.
• Improve platform discoverability by ensuring necessary content interventions across product listings
• Evaluate the feasibility and scope for new content formats & digital platform innovations across key customer portals and liaison with the category to develop and deploy the same
• Building capabilities that enable superior content delivery: Lead the Digitisation of the Product Listings – right from content creation to deployment using Unilever Designed automated systems.

II. Build Best in Class Creatives

• Work with the creative agency to build customer-specific lower funnel display ads across eCommerce platforms ensuring monthly OTIF delivery
• Study and identify new creative and display formats and experiment them with on different platforms
• Lead the governance on the internal intelligence platforms to continuously improve creative quality and build a robust eCom creative playbook.

Qualifications & Skill Requirements:

• Prior Experience in a creative/ content strategist profile
• Proficiency in MS Excel, MS PowerPoint
• Strong sense of design and aesthetics
• Collaboration and strong stakeholder management skills are a must.