GE Digital is a subsidiary of American energy conglomerate GE Vernova. Headquartered in San Ramon, California, the company provides software and industrial internet of things services to industrial companies.
Customer Support Engineer
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
- Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
Required Qualifications
- For roles outside of the USA- This role requires 1 to 2 years experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics
- Candidate have good understanding of IT infra and Cyber Security solutions
- Candidate should have hands-on experience of working on configuring IT components, Software solutions
- Candidate should be open to travel.
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
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Additional Information
Relocation Assistance Provided: Yes
Staff Technical Project Manager
Job Description Summary
Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. Partners with functional owner to define requirements. Works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality. Ensures project management practices are followed and improved as needed.
Job Description
Roles and Responsibilities
In this role, you will:
• Collaborate with business and functional partners and technology leadership in specifying requirements
• Drive technology discussion and strategy in line with business needs
• Define execution plan and approach based on project scope, expected timeline and available budget/resources
• Facilitate convergence of functional and technical knowledge
• Work with technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
• Cooperate with and manage external vendors as required
• Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary
• Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Manage project risks, scope changes and other non-standard events throughout the life of the project
• Manage stakeholder communication and progress reporting
• Ensure quality of deliverables is verified and matching stakeholder expectations
• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
Education Qualification
For roles outside USA:
Bachelor’s Degree in with advanced experience.
For roles in USA:
Bachelor’s Degree in with minimum years of experience 6years
Desired Characteristics:
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Experience working with others on a global basis
• Applies knowledge to coach and mentor others
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
• Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
• Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
• PMP, ScrumMaster or related Project Management certifications
Note
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
Additional Information
Relocation Assistance Provided: No
Services Manager – Markets
Job Description Summary
As the Manager for Markets Team, you will apply your knowledge of software development & testing, markets application for energy exchange and power systems to lead the team to develop and deliver the projects/work items, in addition to your individual contributions for the projects/work items.
Job Description
This is a people leader role but with strong technical background and ability to do hands on project work.
The successful candidate is expected to –
– lead a team of talented individuals working on the markets domain.
– Closely work with global stake holders including manager/SMEs from different regions to make sure that the team is effectively utilized.
– Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
– Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
– Contribute towards technical aspects in the areas of expertise.
– Provide support in hiring the right talent in accordance with the global requirements.
– Continually work towards increasing the team impact on business
Qualifications / Requirements
Master’s / Doctorate degree from an accredited university in Electrical Engineering (Power Systems) or equivalent.
5+ years of experience in Power System Domain and software development exposure
Strong programming skills & software testing background in the T&D domain.
Strong verbal, written, and interpersonal communication skills.
Ability to make formal and informal presentation to technical and non-technical staff and customers. Must be able to interact and communicate with individuals at all levels of the organization.
Business Acumen:
Ability to break down problems and estimate time for development tasks.
Ability to understand the role of Markets and requirements form customers in the different regions.
Leadership:
Experience providing feedback on performance toward goals
Ability to proactively identify and remove obstacles or barriers on behalf of the team
Ability to take ownership of projects and deliver while mentoring and helping team.
Personal Attributes:
Strong analytical and organizational skills
Strong oral and written communication skills
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Additional Information
Relocation Assistance Provided: Yes
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