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The schedule for this role, subject to change based on business need, will be: Sunday-Thursday 11:00AM-8:00PM
This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
As a Delivery Station Liaison, you will be responsible for:
Communicating with customers directly by phone and by email
Empathizing with and prioritizing customer needs
Upholding company values in working with every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing a grammatically correct, concise, and accurate written response to customers
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible, full time schedule (40+ hours per week)
Working from inside an Amazon Logistics (AMZL) delivery station
Performing the following tasks:
Carry, lift, push and pull up to 49 pounds
Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
Work in an environment where the noise level varies (personal protective equipment provided)
Work in an environment where the temperature may vary
High School or equivalent diploma
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, window navigation and instant messenger tools
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience working on a merchandising/brand ambassador team
Demonstrates integrity and has track-record of earning trust
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon Jobs in Austin Information
|Company Info:||Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and the world’s most valuable brand.|
|Industry Type:||Private company|
Amazon Jobs in Austin Description:
|Employment Type:||Full Time, Permanent|
|Education:||Basic Qualification Needed.|
|Required Skills, Experience:||Freshers & Experienced Both Can Apply.|
|Roles & Responsibilities:||Certain sets of responsibilities.|
- Good written and oral communication.
- Positive attitude and strong inclination towards learning.
- Good requirement gathering and elicitation skills.
- Motivated to work in enterprise mobility domain.
- Must possess strong leadership skills and generate enthusiasm among team members.
- Provide functional leadership to the project team.
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